Payment & Refund Policy


I. Payment

Since our apps are using Shopify Payment system, we have to follow all of their Policies. Read more here.

Also, kindly notify us by email support@aliships.com or contact with us on our Facebook page directly.

II. Refund
  • Please keep in mind that you have agreed to our Terms of Service once you approved the Shopify charge. All charges made on IceApps products cannot be canceled.
  • If you're not happy with your purchase in the first 3 days, we will give you 1-time refund. After that, we will not issue any partial or full refund under any circumstances, unless there are some errors from Shopify payment system.
We issue refunds if the following criteria apply:
  • You have to drop us an email via the support@aliships.com to describe your problems. The scope of works is based on the Support Policy (information above). All processes must follow the Support Policy in order to get the final confirmation from both sides.
  • During the progress of supporting, you have to understand all standards and the Abuse rules (see our Support Policy).
  • If our support team confirms that they are unable to fix the problem.
  • All bugs need to be considered within the scope of works (please review the Support Policy).
We do not issue refunds if the issues are:
  • You say that you install the wrong product and want to get a refund. You should check out your order carefully before making the payment.
  • You find that our product doesnít suit your needs (our free version are very explanatory of our available features in paid versions).
  • Your descriptions are detected as ìout of scopeî (please review the Support Policy).
  • You are unable to show proof or screenshot relating to your bugs.
  • You repeatedly install & uninstall our products and ask for a refund.
  • You changed your mind about the purchase or you chose not to use the product anymore after 7days.
  • You repeatedly send the same contents and negotiate for a refund (full refund or partial refund).
  • You repeatedly install & uninstall our products and ask for a refund.
  • You express your behaviors in some ways of showing an intention to cause a threat to IceApps
  • You do not contact support team for help
  • You are unable to show proof or screenshot of broken part or missing.
  • You donít want to share your staff account for us to check the issue.
****
  • IceApps reserves the right to refuse refunds if any efforts of refund policy abuse are detected.
  • This refund policy can be updated at any time, without prior notice and is applicable immediately for all subscriptions and subscribers.

Payment & Privacy Policy


Privacy Policy

By visiting the website located at https://www.aliships.com and any other applications and features (collectively, the ìSiteî) and using the services (the ìServicesî) provided by AliShips. (ìAliShipsî or ìusî), you consent to our use and processing of your information as set forth herein. This Privacy Policy covers AliShipsís treatment of personal information that AliShips gathers when you are on the Site or use the Services and that our customers and business partners share with AliShips. These privacy practices apply to AliShipsís customers and any internet users that visit the websites, applications or other features offered by AliShipsís customers (collectively, ìCustomer Sitesî). This policy does not apply to third parties that AliShips does not own or control.

Any order forms or additional agreements to which users agree governing the provision of optional AliShips features shall take precedence over the terms of this Privacy Policy to the extent of any differences, so please read such order forms or additional agreements carefully.

This section describes our policies for internet users that visit Customer Sites.

Cookies

Cookies are alphanumeric identifiers transferred to your computerís hard drive through your Web browser to enable our systems to recognize your browser and tell us how and when pages in our Site are visited and by how many people. Like most internet sites, AliShips uses cookies to enhance our usersí and customersí experience on the internet. These cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your name or e-mail address is.

Most browsers allow you to prevent the browser from accepting new cookies, to be notified when you receive a new cookie, or to disable cookies. To disable cookies set by AliShips, simply contact us at support@aliships.com and we will provide you with an opt-out.

Information Collected by AliShips

In the course of providing user and usage data analytics Services to our customers, AliShips collects both non-personally identifiable and personally identifiable information about end users of Customer Sites. Personally Identifiable Information (ìPIIî) collected by AliShips includes data such as your name, address, phone number, or email address, which you have provided to the Customer Site. AliShips will not collect your password for any Customer Site or credit card information you have supplied to any Customer Site. We do not purchase or receive information about you from third parties (other than our customers).

AliShips also collects non-personally identifiable information about you from Customer Sites you visit, including the following types of data:

Standard Data ñ common information found in every communication sent over the internet. Using this information, AliShips can infer information such as browser type (e.g., Chrome or Internet Explorer); operating system (e.g,. Macintosh or Windows); browser language (e.g., Java or Unix); and internet service provider (e.g., Verizon Fios or AOL)

Clickstream Data ñ AliShips can infer how you use our Customer Sites and various pages on the internet.

AliShips may use this PII and non-personally identifiable information to provide our Services to our customers.

Aggregated Personal Information: In an ongoing effort to better understand and serve the users of the Services, AliShips often conducts research on its customer demographics, interests and behavior based on the Personal Information and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and AliShips may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. AliShips may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes. We partner with third parties that collect information across various channels, including offline and online, for purposes of delivering more relevant advertising to you. We may share personal information with them if you have submitted such information to us, such as your email address, solely in hashed, or non-human readable form. Our partners may link the personal information we share with them to the cookie stored on your browser or device, and they may collect information such as your IP address, browser or operating system type and version, and demographic or inferred-interest information. Our partners use this information to recognize you across different channels and platforms over time for advertising, analytics, attribution, and reporting purposes. To learn more about interest-based advertising in general and to opt out, please visit http://www.aboutads.info/choices.

Data Retention

Cookies set on behalf of AliShips expire after three years and the expiration date updates every time you encounter our server. AliShips retains standard web log data 10 years after you visit a Customer Site, and aggregations and reports for up to 20 years after you visit a Customer Site.

Consumer Choice and Access

The process for individual internet users to review and/or request changes to their PII collected by AliShips is outlined in the Additional Policies section below.

This section describes our policies for end users of the AliShips Site and Services, AliShips customers, and corporate partners.

Information You Provide to Us

We receive and store any information you enter on the Site or through the Services or provide to us in any other way. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our features. We use PII provided by you for such purposes as responding to your requests for Services, customizing the content you see, communicating with you about our products, and marketing our Services to you.

In order for you to use all of our features, you must register with AliShips. We require your e-mail address and password during the registration process.

Further information may be required if you choose to purchase paid components of the Services, such as credit card and billing information. AliShips uses third party partners for credit card processing who may require and store your credit card and billing information.

E-mail Communications

If you purchase AliShips's online tools to collect and analyze user and usage data for your Customer Site through the Site or Services, AliShips will communicate with you about the services you purchase by e-mail. You consent to receiving such confirmations by e-mail. If you contact us via e-mail through the Site, we may retain a record of your contact information and any information you provide us in your message to respond to you. We may receive a confirmation when you open an e-mail from AliShips.

We may also send e-mails with service updates, news or promotions. If you do not want to receive e-mail from us, please contact us at support@aliships.com. If you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Site and Services.

Automatic Information

We receive and store certain types of information whenever you interact with us. AliShips automatically receives and records ìtraffic dataî on our server logs from your browser including your IP address, AliShips cookie information, and pages you request. AliShips uses this traffic data to analyze trends and administer the Site. Our service automatically collects usage information, such as the numbers and frequency of visitors to our Site and its components. This data is only used in the aggregate. This type of collective data enables us to figure out how often users use different parts of the Site and Services. In addition, we may provide statistical collective user information, not information about you personally, to our partners so that they understand how often people use specific components of our Site and Services.

Information From Other Sources

To improve our Services, we may receive information about you from other sources and add it to our account information. Like the information you provide to us, we do not share this information with anyone except authorized third parties in connection with providing you with our Services.

Cookies II

Cookies are alphanumeric identifiers that we transfer to your computerís hard drive through your Web browser to enable our systems to recognize your browser and tell us how and when pages in our Site are visited and by how many people. AliShips cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your name or e-mail address is.

Most browsers allow you to prevent the browser from accepting new cookies, to be notified when you receive a new cookie, or to disable cookies. Some of our business partners may use cookies on our Site. However, we have no access to or control over these cookies.

There are certain circumstances in which we may share your Personal Information or other information with third parties without further notice to you, as set forth below:

End Customers: If you enter your Personal Information in any Tool on an End Customerís website, we may share such Personal Information with the applicable End Customer and such End Customerís service providers, as requested by such End Customer.

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Information may be part of the transferred assets.

Related Companies: We may also share your Personal Information with our affiliates for purposes consistent with this Policy.

Agents, Consultants and Related Third Parties: AliShips, like many businesses, sometimes hires other companies or individuals to perform certain business-related functions. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

Legal Requirements: AliShips may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of AliShips, (c) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (d) protect against legal

ffiliated Businesses We Do Not Control

FAliShips may provide services or sell products jointly with affiliated businesses. We will share customer information that is related to such transactions with those affiliated businesses. AliShips may share aggregated demographic information with customers in connection with the provision of the Services.

Agents

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products and services. Examples include billing, processing payments, providing marketing assistance, and providing customer service. Our agents subscribe to the same level of privacy protection as we do.

Financial and billing information is collected through the Site and Services directly by a third-party intermediary and is used solely to bill for the Services. AliShips does not receive your billing information from this third-party intermediary, who may store, retain, and use the information provided solely for the purpose of credit card processing.

Promotional Offers

We may send offers to our customers on behalf of other businesses or provide our customers with the opportunity to notify end users directly of promotions by text messages or e-mail. If you do not wish to receive these offers, please e-mail us at support@aliships.com.

Accessing Information

You are able to access, add to, update certain information about you. When you update information, however, we often maintain a copy of the unrevised information in our records.

You may deactivate and wipe all off your data on AliShips account anytime. Some information may remain in our records after deletion of your account. Please contact us at support@aliships.com if you have questions or concerns about accessing your PII.

Information Security

Your AliShips account information is protected by a password for your privacy and security. We use industry-standard Secure Socket Layer (SSL) software to protect the security of your PII during transmission, which encrypts all of the information you input. Only employees or agents who need personal information to perform a specific job are granted access to it. All of our employees are kept up to date on our privacy and security practices. While AliShips uses commercially reasonable means to secure your information, we do not guarantee that your personal information will not be improperly accessed, disclosed, or destroyed by breach of any of our safeguards.

Use of AliShips by Children

AliShips is not intended for children. If you are under 13, you may use the Site and Services only with the supervision of your parent or guardian.

Conditions of Use

Your use of the Site and Services and any possible dispute over privacy are subject to this Privacy Policy and our Terms of Service, including limitations on damages, dispute resolution, and application of Singapore state law.

Third Party Sites

The Site and Services may permit you to link to other websites on the Internet, and other websites may contain links to the Site or Services. These other websites are not under AliShips control and AliShips is not responsible for the privacy or security practices or the content of such websites.

Changes to this Privacy Policy

AliShips may amend this Privacy Policy. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

Questions or Concerns

If you have any questions or concerns regarding privacy at AliShips, please send us a detailed message to support@aliships.com. Your privacy is important to us and we will make every effort to resolve your concerns.